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Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

How much do you charge?

We charge a flat-rate for our regular routine cleaning services. We have different packages available based on your needs. We also charge per hour for our special event/after party clean up. Please check our pricing page for more details.

Am I charged the full quoted amount even if it doesn't take that long to clean my house?

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Does someone have to visit my house before I can book a cleaning?

Absolutely not! Thanks to our flat-rate pricing. You can choose a package and book your cleaning online. It does not take long at all

Are cleaning supplies included or do I have to have my own?

Yes, all the cleaning supplies are included. We use all eco-friendly products. We can also use your own supplies if that is your preference.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll return free of charge within 24hr to reclean your home. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know.

WHEN AM I CHARGED FOR THE SERVICE?

You are charged once you book your service online. We accept all major credit cards. Please note that we expect advance payment before we provide any services.

ARE THERE NAY COMMITMENTS OF CONTRACTS?

No, you can cancel service anytime without any penalties. You are not committed to any contracts.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items anytime

Dusting Surfaces
Sweep and Mop Floors
Vacuum Carpet and Rugs
Clean Toilets
Clean Bathtubs/Showers
Clean Mirrors
Clean Sinks
Wipe Countertops & Tables
Stove Cleaning
Make Beds
Take Out The Trash
Dust Windows, Sills, Ledges
Wipe Outside of
Cabinets/Appliances
Remove Cobwebs
(only reachable areas)
Clean Lightswitches & Doorknobs

DO YOU PROVIDE THE SUPPLIES?

Yes, we provide all the supplies and of course we can always use your own if you prefer.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by clicking on the “Our Services” on the top menu.